Help Center — BridgeCare University

Help Categories

🚀

Getting Started

Learn how to create your account and begin using BridgeCare University.

How to create an account
How to verify your email
How to sign in
How to complete your profile
How to choose your preferred language
How to enroll in your first course
How to use BridgeCare University on your phone

👤

Account and Profile

Manage your personal information, password, preferences, and account security.

Update your name and contact information
Change your profile photo
Change your email address
Change your password
Reset a forgotten password
Manage notification preferences
Sign out of all devices
Delete your account

📚

Courses and Enrollment

Find, enroll in, and access BridgeCare University courses.

Browse available courses
Enroll in a free course
Purchase a course
Use an enrollment or access code
Access a course assigned by an organization
Understand course requirements
View completed courses
Troubleshoot missing course access

🎬

Lessons and Course Content

Get help with videos, audio, documents, and learning activities.

Start or continue a lesson
Use the video player
Change video playback speed
Enable subtitles
View lesson transcripts
Download authorized resources
Complete an interactive activity
Report a problem with course content

📈

Progress and Grades

Understand how BridgeCare University records progress and evaluates performance.

How course progress is calculated
Why a lesson is not marked as completed
View quiz and examination results
Understand passing scores
Review previous attempts
Reset course progress
Track study time
View achievements and learning activity

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Quizzes and Examinations

Get assistance with assessments and course-completion requirements.

Start a quiz
Submit an assessment
Review incorrect answers
Retake a quiz or examination
Understand attempt limits
Resolve an interrupted examination
Report a grading issue
Complete a final examination

🎓

Certificates — Coming Soon

We're preparing digital completion certificates. This section will expand once the feature is active.

Certificate eligibility requirements
How availability will be announced

💳

Payments and Billing

Get help with purchases, subscriptions, cancellations, and refunds.

Accepted payment methods
Purchase an individual course
View payment history
Download a receipt
Update payment information
Understand subscription billing
Cancel a subscription
Request a refund
Resolve a declined payment
Report an unauthorized charge

📱

Mobile Application

Find help for the BridgeCare University application on iPhone and Android.

Download the mobile application
Sign in to the application
Sync progress between the website and app
Enable push notifications
Update the application
Troubleshoot videos on mobile
Manage device permissions
Report an application crash
Delete the application

🛠️

Technical Support

Troubleshoot common platform issues.

The website is not loading
I cannot sign in
My verification email did not arrive
A video is not playing
My progress was not saved
A page displays an error
A document will not download
The application closes unexpectedly
Supported browsers and devices
Clear browser cache and cookies

🔒

Privacy and Security

Learn how we protect your account and personal information.

Protect your password
Recognize suspicious emails
Report unauthorized account access
Manage cookie preferences
Request a copy of your information
Correct personal information
Request account deletion
Review the Privacy Policy

🤝

Organizations and Employers

Support for companies and organizations providing BridgeCare University access.

Invite students or employees
Assign courses
Manage organization licenses
View student progress
Download completion reports
Verify employee certificates
Add an organization administrator
Contact the partnerships team

Frequently Asked Questions

Do I need to know English before I begin?

No. BridgeCare University offers programs designed for beginners, including students with limited or no previous English experience.

Can I study from my phone?

Yes. BridgeCare University is designed to work on computers, tablets, iPhone, and Android devices.

How do I continue where I stopped?

Sign in and select "Continue Learning" from your dashboard. The platform will return you to your most recent course and lesson.

How is my progress calculated?

Progress may be based on completed lessons, video-viewing requirements, activities, quizzes, examinations, and other course-specific requirements.

Why is my lesson not marked as completed?

Some lessons require you to watch a minimum percentage of a video, complete an activity, or pass a quiz before they are marked as completed.

Do all courses include certificates?

Eligible courses display certificate availability on the course-information page. You must satisfy all completion requirements before receiving a certificate.

Can an employer verify my certificate?

Yes. Eligible certificates include a unique identification number and QR code that can be used on the public certificate-verification page.

Can I use the same account on the website and mobile app?

Yes. Sign in using the same email address. Your courses, progress, grades, and certificates will be synchronized.

How do I cancel a subscription?

Subscriptions purchased through the BridgeCare University website can be managed through your account. Purchases made through Apple App Store or Google Play must normally be managed through the corresponding marketplace account.

How do I contact support?

Visit our Contact page for more information on how to reach us.

How Can We Help You?